Changes, issues and support

What to do if you lose an item

This guide explains what to do if you lose an item.

What to confirm

Recheck the booking the day before and document any incident or request with clear evidence.

Important

Final conditions depend on the confirmed operator, vessel, route, weather, local authority decisions and the written terms of the booking.

Need assistance? Contact NautyGO with the destination, date, group size and booking reference when available.